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Be treated with respect, dignity, and consideration for privacy.
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Get the services you need 24 hours a day, seven days a week. This includes emergencies.
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Be told about your health problems.
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Get information about treatments, your treatment choices, and how they will help or harm you.
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Refuse treatment. Get information about what might happen if you refuse treatment.
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Refuse care from specific providers.
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Know that we will keep your records private according to law.
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Request and receive a copy of your medical records. You also have the right to ask to correct the records.
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File a grievance or appeal with South Country Health Alliance.
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A clear explanation of covered nursing home and home care services
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Give written instructions about your medical care. This is called a “health care directive.”
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Choose where you will get family planning services.
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Get a second opinion for medical, mental health, and chemical dependency services.
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Be free of restraints or seclusion used as a means of: coercion; discipline; convenience; or retaliation.
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Voluntarily disenroll from your plan.
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Request a copy of the Certificate of Coverage at least once a year.
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Appeal premature discharge from the hospital to the Quality Improvement Organization (QIO). This applies only if you are receiving Medicare benefits.
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Appeal termination of coverage for nursing home, home health agency, or comprehensive outpatient rehabilitation facility services.
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Exercise the rights listed here.