SeniorCare Complete (HMO SNP)
2014 SeniorCare Complete Member Materials
Health Promotions Vouchers
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SeniorCare Complete is a Minnesota Senior Health Options (MSHO) program. SeniorCare Complete is designed to help seniors access the health care, medications,
and support services they need. To be eligible for SeniorCare Complete, you must:
- Be at least 65 at the time of enrollment;
- Be eligible for Medical Assistance;
- Have Medicare Parts A and B;
- Live in our service area
SeniorCare Complete provides Medicare Part A (hospital), Part B (medical), Part D (prescription drug), and Medical Assistance coverage.
Some plan members may be paying a premium for Medicare Part A and/or Medicare Part B, although many members do not pay these premiums due to Medical
Assistance eligibility. If you are paying for your Medicare Part B, you must continue to pay your Medicare Part B premium to stay a member of our plan.
There is no premium and no deductible for SeniorCare Complete and no additional costs to join.
SeniorCare Complete Features:
- A large network of providers where members can receive care without referrals
- Someone located in the county who helps members get the services and supports they need
- A large pharmacy network where members can get prescriptions
- Ask Mayo Clinic: A 24-hour nurse helpline
- Additional services to help members stay in their home (Elderly Waiver) if eligible
Did you know that annual screening for Human Immunodeficiency Virus (HIV) is a covered benefit for South Country members? Call Member Services toll free at
1-866-567-7242 / TTY 711 for specific benefit information. If you are at risk, be safe! Get tested!
Not a Member Yet?
There are many more benefits to being a SeniorCare Complete member, and the best part is, there is no extra cost to you! See
How to Enroll
for more information. Or, if you wish to speak with someone about your enrollment questions, please call us toll free at 1-866-567-7242 (or 711 for the hearing
impaired), 8 a.m. - 8 p.m., 7 days a week. We are happy to help!
Enrollment Questions and Assistance
Call: 1-866-567-7242 (toll free)
For the hearing impaired: 711 (TTY)
Hours: 8 a.m.–8 p.m., 7 days a week
You may end your membership in our plan at any time. Ending your membership in our plan may be voluntary (your own choice) or involuntary (not your own choice).
Please refer to Chapter 10 of this year’s Evidence of Coverage (see under Member Materials in the right column of this page) for more information.
Potential for contract terminations
All health plans in the Medicare program agree to stay with the program for a full year at a time. Each year the plans decide whether to continue for another
year. Even if a Medicare health plan leaves the program, you will not lose Medicare coverage. If a plan decides not to continue, it must send you a letter at
least 90 days before your coverage will end. The letter will explain your options for health care coverage in your area and give you information about your rights
to other Medicare coverage. You can choose another health plan if one is available.